Refund policy

Return & Refund Policy

Every DuPage Routine item is printed to order, made specifically for you. Because nothing is pre-stocked, we do not accept returns or exchanges for sizing or change of mind. Please review our size guide before ordering, and size up if you're between sizes.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or misprinted, or it's not what you ordered, we'll replace it or issue a refund at no cost to you.

To start a claim, contact us within 30 days of delivery at hello@dupageroutine.com with:

• Your order number
• A photo of the item and the issue

Once approved, replacements are produced and shipped at no charge, or we'll refund your original payment method.

Order changes & cancellations

Production starts quickly, so contact us as soon as possible if you need to change or cancel. Once an item is in production, we may not be able to modify it.

Lost packages

If tracking shows your order as lost or stalled, reach out and we'll help locate it or arrange a replacement.

Questions

Email info@dupageroutine.com and we'll help.